Sauchen,  Aberdeenshire

PRIVACY POLICY

At Alltrucks (Aberdeen) Ltd we are committed to processing personal information about our customers in ways that comply with our legal obligations as well as being transparent with our customers about what we do with their personal data.

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1. Personal information that we collect

We collect a range of personal data relating to you, including your:​

Name

Address

Email address

Telephone Numbers

Any other personal information that you choose to provide to us when you complete our online contact forms or otherwise contact us.

 

   2. How we use your personal information

We use your personal information as follows:

To maintain our relationship with you whilst you are a customer

To process orders and provide agreed services to you

For invoicing, processing payments, account set up and maintenance

To communicate with you, including to respond to information requests

For record-keeping

To notify you of changes to our services

To investigate any complaint, you make

To provide evidence in any dispute or anticipated dispute between you and us

 

   3. How long we keep your personal information

We retain your personal information for no longer than necessary for the purposes for which the personal information is collected. When determining the relevant retention periods, we will take into account factors including;

 

Legal obligation(s) under applicable law to retain data for a certain period of time.

Statute of limitations under applicable law(s).

Potential disputes and guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information once this is no longer needed.

 

  4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

 

Please note that whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the internet can be guaranteed to be secure. Consequently please note that we cannot guarantee the security of any personal information that you transfer to us over the internet.

 

 

  5. Controlling your personal information

We will never sell, distribute or lease your personal information to third parties unless we are required by law to do so.

 

 

  6. Your Rights

The following section explains your rights. The various rights are not absolute, and each is subject to certain expectations or qualifications.

We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws.

Nothing in this privacy policy is intended to provide you with rights beyond or in addition to your rights as a data subject under data protection laws.

 

 

6.1) The right to be informed

 

 

You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. This is why we’re providing you with the information in this privacy policy.

 

 

6.2) The right of access

You have the right to obtain a copy of your personal information that we hold about you under the Data Protection Act 1988, and other specific information (similar to that provided in this privacy policy) about how it is used. This is, so you’re aware and can check that we’re using your personal information in accordance with data protection law.

We can refuse to provide information where to do so may reveal personal information about another person or would otherwise negatively impact another person’s rights. Each request will be considered, and if seen to be reasonable will be acted upon within one month of the request being made. We will require verifiable evidence of your identity, requests without the required identification will be refused as per the ICO GDPS Rights of Access Guidelines.

 

 

6.3) The right to rectification

You can ask us to take reasonable measures to correct your personal information if it’s inaccurate or incomplete. E.g. if we have the wrong name for you.

 

 

6.4) The right to erasure

This is also known as‘ the right to be forgotten’ and enables you to request the deletion or removal of your personal information where there’s no compelling reason for us to keep using it, or its use is unlawful. This is not a general right to erasure; there are exceptions, e.g. where we need to use information in defence of a legal claim.

 

 

 

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If you have an enquiry or to make a complaint, please do so in writing and forward to email info@alltrucksltd.com

 

Or by post to:

 

Alltrucks (Aberdeen) Ltd

​Kirkwood

Sauchen

Inverurie

Aberdeenshire

AB51 7LQ

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